WakeSnap Help Center

How can we
help you today?

Search our troubleshooting guides below or contact our global customer support team.

Contact Support

wakesnap@proton.me

Privacy Policy

How we protect your details

Terms of Service

Our user guidelines & terms

Troubleshooter

Common Quick Fixes

Review these diagnostics to resolve common settings issues instantly.

Alarm didn't fire

Confirm notification permissions are allowed, alarm permissions are active, and device isn't muted by OS-level restrictions.

Subscription issues

Try "Restore Purchases" in settings first. If issues persist, email us with your App Store account info and approximate purchase time.

Delete account

Open Settings inside the app and tap "Delete Account" to permanently wipe all account records and metrics.

Sound & Volume

If alarm tone is silent, verify physical volume sliders, check Bluetooth connections, and ensure iOS Focus Mode is configured correctly.

App crash or freeze

Force close the application and reopen. Verify you are running the latest app store release to prevent known bugs.

Syncing your data

Ensure a reliable internet connection is active. Streaks and statistics sync automatically upon successful wake verification.

Before reaching out to our team

✓For alarm issues, confirm notification permissions are allowed and system volume is turned up.
✓For billing, try "Restore Purchases" inside settings and attach your App Store receipt if emailing.
✓Verify your WakeSnap application is updated to the latest App Store version.

FAQ

Frequently Asked Questions

Find immediate answers to popular questions and app features.

Subscriptions are managed directly by Apple App Store or Google Play. Go to your device settings > Apple ID > Subscriptions, select WakeSnap, and tap cancel. Active subscriptions cannot be altered inside the app.

Refund decisions are handled exclusively by Apple or Google billing services. To request a refund, follow the instructions on your App Store receipt or purchase confirmation page.

Absolutely not. Your privacy is paramount. Verification images are sent securely to Gemini AI, evaluated instantly in-memory, and immediately discarded. We do not store, share, or sell your photos.

Open iOS Settings > Notifications > WakeSnap, then toggle Allow Notifications, Banners, and Sound. Also, enable "Critical Alerts" if prompted to ensure alarms bypass silent switches.

Streaks are computed programmatically based on consecutive wake missions and cannot be restored manually. This ensures the streak metrics remain fair and authentic for all users.

Still need assistance?

Send an email to our support team and we will get back to you within 24 hours.